What is ITIL®?
IT Infrastructure Library. ITIL® is an integrated set of best-practice
recommendations with common definitions and terminology. ITIL® covers
areas such as Incident Management, Problem Management, Change Management,
Release Management and the Service Desk. ITIL® (the IT Infrastructure
Library) is the most widely accepted approach to IT service management
in the world. It is supported by a comprehensive qualifications scheme,
accredited training, and implementation and assessment tools.
Bay3000 is an LCS Accredited Training Organization.
ITIL® is a Registered Trade Mark of the Office of Government Commerce
in the United Kingdom and other countries. The Swirl logo™ is a
Trade Mark of the Office of Government Commerce. ITIL® is a Registered
Trade Mark, and a Registered Community Trade Mark of the Office of Government
Commerce, and is registered in the U.S. Patent and Trademark Office.
IT Infrastructure Library® is a Registered Trade Mark of the Office
of Government Commerce.
The ITSM Foundation course, offered by Bay3000 introduces the attendee
to the fundamentals of IT Service Management as described in the IT
Infrastructure Library and the ten core IT Service Support and Delivery
processes. The course is delivered over a two day period with classroom
lectures, discussion, team exercises and quizzes. Exams are conducted
is through the Information Systems Examination Board (ISEB) or EXIN,
Loyalist Certification Services (LCS), or Prometric Testing Services.
Call us for details on schedules of our ITIL® training.
Call Bay3000 for Outlines or email Sales@Bay3000.com