Getting Started with ITIL®
The Information Technology Infrastructure Library (ITIL®) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations.
ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organisation can tailor to its needs. ITIL® is published in a series of books, each of which covers an IT management topic. The names ITIL® and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC).
What are the benefits of ITIL® certification?
- ITIL® Certification is recognized worldwide.
- Organizations that have ITIL®-certified staff are considered leaders in IT Service Management (ITSM).
- The Council/Consulting-Portal’s ITIL course reduces the time to certification by leveraging your experience and focusing only on what you need to know.
- Studying ITIL® processes and practical case studies prepares each candidate for implementation of ITIL® within their IT organizations.
- The Certification examination delivered at the end of the class is an approved ITIL® examination.
- Consulting-Portal’s ITSM practitioners average 20 years of IT experience and bring real-world ITSM implementation experience to the classroom to complement ITIL instruction.
- ITIL® Foundation training is a pre-requisite to in-depth training for either the ITIL® Practitioner or Service Management training programs.
- ITIL® training focuses your IT workforce on the many roles they play in delivering those services
Who should get ITIL® certification?
- Contracting Officers
- Help Desk Managers
- Infrastructure Managers
- Infrastructure Technical Leads
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